Frequently Asked Questions

Are Qalcim products sold in any retail outlets
No. At present, QALCIM products are only available online.

What types of delivery are offered?
UK customers receive free standard delivery with every order.

International customers pay delivery charges, calculated by the delivery carrier at checkout. 

Do I need to pay for shipping?
Yes, if you live outside the UK.

Which locations do Qalcim ship to?
At present, QALCIM ship to Europe and the United Kingdom.

Do you deliver to P.O. delivery addresses?
Unfortunately, we cannot ship to P.O. addresses.

How can I receive news about new products or product information?
Sign up for our newsletter and receive latest news about QALCIM.

How often do you restock?
We restock depending on product availability.

I am a cash purchaser; how can I buy your products?
Send a message via the Contact Us form.

Is Qalcim a vegan beauty brand?
Yes, QALCIM is an Ethical Vegan Brand.

How many items can I buy in one purchase?
Depending on availability, orders are limited to 10 units of each product per order.

How long after I place an order will I receive my package?
QALCIM does not hold large stock quantities. If your item is in stock and you are a UK customer you will receive your order in 3-6 working days. If you live within Europe and your item is in stock you will receive your order with 10-15 days. Due to COVID-19 processing times may be delayed. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

How can I get in touch with Qalcim customer service team?
For customer service inquiries send a message via the Contact Us form.

Where is your returns policy?
Please see Return and Refund Policy. 

I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please send a message through the Contact Us form.

Do I need to set up an account to place an order?

Can I change my order once I've placed it?
No, once you place an order it is final.